Introduction
Welcome to LinkNet Internet Services
These Terms of Service govern your use of our internet and Wi-Fi services .
By using our Service, you agree to these Terms. If you do not agree, please do not use our Service.
Service Description
LinkNet provides internet connectivity and related services to residential and business users.
The speed, data limits, and pricing depend on the plan chosen by the customer.
All connections are subject to technical feasibility and service availability in your area.
Customer Responsibilities
By using our Service, you agree to:
Provide accurate and complete information during registration or service setup;
Use the Service only for lawful purposes;
Not misuse the Service for activities such as hacking, sending spam, or hosting illegal content;
Keep your login credentials and Wi-Fi details confidential;
Allow our authorized personnel access to your premises (when needed) for installation or maintenance;
Ensure timely payment of bills to avoid suspension or disconnection.
Payments and Billing
All service charges must be paid as per your selected plan and billing cycle.
Non-payment may lead to suspension or termination of service.
Fees are non-refundable once the billing period has started, unless otherwise stated in writing.
Any changes in plan or renewal should be requested before the next billing date.
Service Availability
We aim to provide continuous internet connectivity, but service interruptions may occur due to:
Maintenance, upgrades, or repairs;
Technical faults or power failures;
Network congestion or weather-related issues.
We are not liable for any loss or inconvenience caused by temporary outages, though we will make every effort to restore service quickly.
Fair Usage Policy
To ensure equal quality of service for all customers, LinkNet may apply fair usage limits or manage bandwidth during peak hours.
Heavy or abusive usage that affects other users’ experience may result in temporary speed restrictions or disconnection.
Termination of Service
LinkNet reserves the right to suspend or terminate service if a user:
Violates these Terms or applicable laws;
Fails to make timely payments;
Misuses or tampers with the network.
You may also terminate your service by giving written notice and clearing any outstanding dues.
Limitation of Liability
While we strive to provide reliable service, LinkNet is not responsible for:
Data loss, speed variation, or service interruption beyond our control;
Losses caused by misuse of your Wi-Fi or unauthorized access;
Damages resulting from third-party software, websites, or devices connected to our network.
Our liability is limited to the value of the service fee for the affected period.
Changes to Terms
We may update these Terms from time to time. Any changes will be posted on our website with an updated “Last Updated” date.
Continued use of our Service after updates means you accept the revised Terms.
Contact Us
For questions, complaints, or support, please contact:
Head Office :Yash Anand Society, D/09, Vishnu Nagar, Naupada, Thane West, Thane, Maharashtra 400602
Phone : +9197691 37771